At Broaoksally, we take great care to ensure that every order placed on www.broaoksally.com is delivered to our customers in a timely, secure, and reliable manner. We understand that transportation and exchange policies are an essential part of your shopping experience, and we are committed to providing transparency, convenience, and fairness throughout the process.
Shipping and Delivery
Once an order is confirmed, our logistics team begins processing it immediately. We typically require 1–3 business days to prepare items for shipment, depending on product availability and order volume. Once dispatched, delivery timelines vary depending on the destination. Standard shipping may take between 7–15 business days for most regions, while remote areas may require additional time. Customers will receive a confirmation email containing tracking information, allowing them to monitor the progress of their shipment.
We work with trusted international couriers to ensure packages arrive safely. While we strive to meet estimated delivery dates, please note that external factors—such as customs delays, weather conditions, or carrier issues—may occasionally affect transit times. In such cases, our customer service team will provide timely updates and assistance.
Shipping Fees
We aim to offer competitive and transparent shipping rates. Orders above a certain threshold may qualify for free shipping promotions, which will be clearly displayed on our website. Any applicable fees, including customs duties or taxes imposed by local authorities, remain the responsibility of the customer.
Damaged or Lost Packages
In rare instances where packages are damaged during transit or lost entirely, Broaoksally will work with both the courier and the customer to resolve the issue. Customers are advised to inspect packages upon receipt. If visible damage is noted, please document it with photos and notify our support team within 48 hours of delivery by emailing contactinfo@broaoksally.com In the case of lost shipments, we will assist in tracking the package or arranging a replacement if necessary.
Returns and Exchanges
We want you to be fully satisfied with your purchase. If you are not, Broaoksally offers a flexible return and exchange policy. Items may be returned within 30 days of receipt, provided they are unused, unwashed, and in their original condition with all packaging intact. For hygiene reasons, certain products, such as bedding sets, may only be eligible for return if unopened.
To initiate a return or exchange, customers must contact our support team with the order number, reason for return, and relevant photographs if applicable. Our team will provide instructions and return authorization. Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect due to our error. Once the returned product is received and inspected, refunds will be processed within 5–10 business days, using the original payment method. Exchanges for alternative products will be shipped once the return is approved.
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. Customers should contact us as soon as possible if they wish to make changes. Once an order has entered the shipping phase, cancellations are no longer possible, but returns may still be initiated after delivery.
Customer Responsibilities
We encourage customers to ensure that shipping addresses and contact information are entered correctly at the time of purchase. Broaoksally cannot be held responsible for failed deliveries due to incorrect or incomplete details provided by the customer.
Conclusion
Our Transportation and Exchange Policy is designed to protect both Broaoksally and our customers. By maintaining clear guidelines, we ensure a smooth, trustworthy shopping experience. Should you have any questions or special circumstances, please reach out to us at contactinfo@broaoksally.com We are here to assist you every step of the way.