At Broaoksally, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.broaoksally.com
, interact with our services, or make purchases.
1. Information We Collect
We may collect the following categories of personal data:
Identity Information: name, billing address, shipping address, email, phone number.
Payment Information: card details, billing history (processed securely via third-party payment providers).
Usage Information: IP address, browser type, device identifiers, and pages visited.
Communication Records: emails, chat logs, and customer service interactions.
2. How We Use Information
We use your personal information for the following purposes:
To process and deliver orders.
To provide customer support and respond to inquiries.
To send order confirmations, updates, and tracking information.
To manage returns, refunds, and exchanges.
To personalize your shopping experience.
To improve our Website, services, and product offerings.
To send promotional offers, subject to your consent.
To comply with legal and regulatory obligations.
3. Sharing of Information
We may share information in the following cases:
With logistics providers to deliver your order.
With payment processors to facilitate secure transactions.
With service providers who help us maintain our Website and systems.
If required by law, regulation, or court order.
In the event of a business transfer, such as a merger or acquisition.
We never sell your personal data to third parties.
4. Data Retention
We retain personal information only as long as necessary for the purposes stated above. Once data is no longer required, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
Our Website uses cookies to improve user experience:
Essential Cookies: required for core functionality.
Analytics Cookies: used to measure traffic and improve performance.
Marketing Cookies: used to personalize offers.
You can manage or disable cookies through your browser settings.
6. Security of Information
We implement technical and organizational measures to protect data, including:
Secure Sockets Layer (SSL) encryption.
Restricted access to personal information.
Regular monitoring of systems for vulnerabilities.
However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your jurisdiction, you may have rights under laws such as GDPR (Europe) or CCPA (California):
Right to access your data.
Right to request corrections.
Right to deletion (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to opt out of marketing communications.
To exercise your rights, contact us at contactinfo@broaoksally.com
.
8. International Data Transfers
As Broaoksally serves customers worldwide, your data may be transferred outside your country. We ensure that adequate safeguards are in place to protect your information in such cases.
9. Children’s Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.
10. Changes to This Policy
Broaoksally may update this Privacy Policy from time to time. Any changes will be posted on www.broaoksally.com
. Continued use of the Website after updates constitutes acceptance of the revised policy.